HOW TO TRACK AN ORDER

Orders are processed from Monday to Friday.

Any express delivery order (FedEx or DHL) placed after 11am will be sent out the next working day. If your order has been placed after 11 a.m. on a Friday, your parcel will be sent out on Monday (excluding public holidays).

Once you have placed an order, you will receive an email confirmation, followed by a further email with your tracking number once your order has been collected by the courier. Tracking information will be available once the courier has scanned the parcel at the main depot, which may take a few hours.

The delivery time is from the date on which the courier has collected your order from us, not from the date of purchase.

Please note that we do try our best to ensure the couriers deliver your orders in a timely manner. The estimated delivery time is not guaranteed, and sometimes there may be a delay due to weather or other types of events.

Below are useful links to track your order.