Ice Equestrian offers worldwide shipping for all our products. No matter where you are located, we can deliver our high-quality products to your doorstep. We understand the importance of convenience and accessibility, which is why we strive to make our products available to all customers around the world. Whether you are in Europe, Asia, Africa, or anywhere else, we are committed to providing you with the best possible service and ensuring that you receive your order in a timely and efficient manner.

We are delighted to inform you that we offer free shipping on order over a certain amount. The customer is responsible for paying any relevant customs duties.

UK Free Shipping on all orders over £100

EU Free Shipping on orders over £180.00

USA & Canada Free Shipping on orders over £200.00

Asia Free Shipping on orders over £400.00

Australia & New Zealand Free Shipping on orders over £300.00

Middle East Free Shipping on orders over £350.00

We offer three channels for you to contact us. You can reach us through our website's contact form by email or by telephone. We are available to assist you with any inquiries you may have. We strive to provide prompt and efficient responses to ensure your satisfaction. Please do not hesitate to reach out to us for any assistance you may need.

Our return policy is designed to ensure customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, you may return it within 28 days for a refund. Please read the full return policy on the footer of the page under delivery and returns.

If you change your mind about your purchase, we will refund the item(s) returned to us in the original condition and not damaged or used within 28 days of the date of purchase. However,  you do need to contact us to let us know that you want to return the goods within 14 days of the date starting when the goods arrived to you.

The item(s) must be in their original condition and packaging, with tags still attached and not being used. Proof of purchase needs to be provided. Shipping and handling fees are non-refundable.

Refunds for the product(s) will be paid to the customer after the return arrives at Ice Equestrian and a finished inspection has been completed.

We do try our best to ensure your order is correct, but we do know that mistakes may happen. If you have any problems at all with your order, you can call us on 0800 772 0081, or you may contact us using the contact form.

If you do not start a return before the 14th day of receiving the product(s), we will not be able to accept the return. We strive to make the return process as easy and hassle-free as possible for you.

We apologise for the inconvenience caused and will help you in the best way possible. If you believe you have received a wrong or defective product from us, please contact us immediately or no later than 2 days after receiving your order so we can rectify this problem for you. If you do not contact us within the 2-day period or if the product has been used, you will be bound to accept the product. We will work with you to resolve the issue quickly. We may ask for photos or additional information to help us understand the problem. Depending on the situation, we may offer a replacement, refund, or exchange. Our goal is to ensure that you are completely satisfied with your purchase.

To initiate a return process for an item, please reach out to us using the start return process, which you can find on the footer of the website under Refunds and Returns. It is crucial to get in touch with us so that we can assist you with your return. We will then send you a digital form to fill out via email to save you any hassle. Once we have received the details from you, a member of our team will get in contact via email or by telephone. All returns must be requested by email in advance and accepted by Ice Equestrian prior to any return. Failing to do so will result in your return being declined. Return labels are provided with your order for a smooth experience.

The estimated delivery time for your parcel will depend on various factors, such as the shipping method chosen, the destination, and any potential customs procedures. We strive to ensure prompt delivery and provide you with a tracking number to monitor the progress of your shipment. Rest assured, we work diligently to minimise any delays and deliver your parcel to you as quickly as possible.

Our Elite bridles are designed for those seeking luxury and sophistication. Crafted from the finest Italian leather and meticulous attention to detail, these products exude elegance and exclusivity.

On the other hand, the Prestige and Luxe products offer a high level of quality and style, catering to individuals who appreciate premium craftsmanship without the premium price tag.

Both product lines show our commitment to excellence, ensuring that customers can find the perfect option to suit their preferences and budget.

Preciosa crystals are high-quality, precision-cut crystals that are renowned for their exceptional brilliance and clarity. These crystals are made using a unique combination of traditional craftsmanship and cutting-edge technology, resulting in a product that is both beautiful and durable. Well known throughout the world, used by many luxury brands, and recognised to be the brightest crystals produced.

It is important to know the basics of how to care for your browband. Please take a look at our step-by-step guide, which you will find in the footer under browband care and size guide.

There are some useful tips on how to care for your leather products, which can be found on the footer under the Leather Care Guide.

We are open from:

Monday - Thursday 9.30am - 5pm

Friday 9.30am - 4.00pm

Saturday and Sunday CLOSED

We accept the following payment methods:

Paypal, Klarna, all major credit and debit cards, Alipay, and Giro Pay.

Paypal and Klarna give you the option to pay in instalments. It is our duty to provide you with a Klarna guide which you can find on the footer under help.

You have the option with Paypal and Klarna to spread the cost of your purchase.

You must be the cardholder to make any purchase at Ice Equestrian. If you are under the age of 18, guardianship approval is required.

Thank you for reaching out to us; we really appreciate you having us in mind.

Currently, all our positions are filled.

Applications will be available in the summer of 2024.